Product:
Q1. Order Cancellation:- Can I cancel the order after I have placed it?
Any cancellation requests will be accepted before the order is shipped. Please email the order cancellation requests to customercare@revellafashiondesigners.com
I have Cancelled my order. When will I get the refund?
If an order is Cancelled before we ship – we can Refund via the payment method you chose while paying. This may take up to 1-7 days to reflect in your account.
For more queries email us at : support@revellafashiondesigners.com
Q2. I have placed an order today. When can I expect the delivery?
We generally dispatch orders within 3-5 working days and aim to deliver your products within 6-9 working days. Deliveries are dependent upon our shipping partners & the location of the delivery. We use the best service providers to deliver your orders quickly and efficiently. You can track your order under “Useful Links - Track your Order” at the bottom of our website. Please use the order number starting with *REVELLA or AWB or shipment ID on the text received by you.
For more queries email us at : support@revellafashiondesigners.com
Q3. I need my product urgently. Do you offer fast delivery?
In case of any urgency, please do reach out to us at customercare@revellafashiondesigners.com so we can review the possibilities to expedite your order.
For more queries email us at : support@revellafashiondesigners.com
Q4. How Can I track my order?
Once your order is dispatched you will receive an Airway Bill Number (AWB) from the courier partner. You may use this AWB/order number to track your order. You can track your order through the following link https://www.revellafashiondesigners.com/orders-tracking
For more queries email us at : support@revellafashiondesigners.com
Q5. Can I change my shipping address after placing the order?
Yes, you can change the Shipping order after placing an order and before the product is shipped. Please drop us a mail at customercare@revellafashiondesigners.com we can assist you further.
For more queries email us at : support@revellafashiondesigners.com
Q6. Can I change my phone number after placing the order?
Yes, you can change your phone number after placing the order. Please drop us a mail at customercare@revellafashiondesigners.com so we can assist you further.
For more queries email us at : support@revellafashiondesigners.com
Q7. Can I add or remove products after placing the order?
Yes, the order can be modified after it is placed and before it is shipped. Please drop us a mail at customercare@revellafashiondesigners.com so we can assist you further.
For more queries email us at : support@revellafashiondesigners.com
Q8. Does Revella have a store I can visit?
Sorry, we don’t have a store and all our products are sold Online. However, customers may visit our office if they wish to see or try Pre-selected products before purchase. Please drop us a mail at customercare@revellafashiondesigners.com so we can assist you further. We may have to get products from our factory so you need to have Pre-selections sent via email.
For more queries email us at : support@revellafashiondesigners.com
Q9. How can I avail store credit and it is applicable on what all products?
Store Credit is the refund that goes into your account. It is applicable on all our products and even new launches. It has no expiration date and can be used for any future purchases.
For more queries email us at : support@revellafashiondesigners.com
Q10. I don't like my order. Can I Return it?
In the unfortunate event you are not fully satisfied with our product, please send a Return request to : customercare@revellafashiondesigners.com along with pictures of your concerns within 48 hours of receipt of product.
For more queries email us at : support@revellafashiondesigners.com
Q11. I have created a Return Request. When will the product be picked up?
Once a Return Request is Approved – we will arrange the reverse shipment for the returned product. Kindly keep the returned product in its Original condition along with Tags. Reverse pickup happens in 1-3 days after approval of the request.
For more queries email us at : support@revellafashiondesigners.com
Q12. I have created a return request. When will I get the refund?
Once a Return Request is Approved – we will book reverse pick up for the returned product. Once the return is picked by our delivery partner and following subsequent quality checks, we will send you store credit within 3-6 days which has no expiration & can also be gifted to anyone.
For more queries email us at : support@revellafashiondesigners.com
Q13. Are the Blouses padded?
Most of our Blouses are padded leaving a few exceptions. Please check the description under the product for all details. You can also drop us a mail at customercare@revellafashiondesigners.com to know more.
For more queries email us at : support@revellafashiondesigners.com
Q14. Can my order be Customized ?
We do accept some Customization for size, colors, designs, etc. Please drop us a mail at customercare@revellafashiondesigners.com so we can assist you further.
For more queries email us at : support@revellafashiondesigners.com
Q15. I have paid for my order but did not receive an order confirmation?
You will receive an order confirmation after payment has been done through email and text message. Though incase of an unfortunate event that you did not get the confirmation, please email us at customercare@revellafashiondesigners.com and we will check the payment status and create a manual order for you so you can receive the order as normal.
For more queries email us at : support@revellafashiondesigners.com
Q16. How can I pay for my order at Revella?
We support the following payment options at Revella
● Netbanking
● UPI
● Paytm
● Credit Card
● Debit Card
● Cash On Delivery (Available on most Pincodes- barring a few where our partners do not support COD)
● Shopify Secure
● PayPal
● Visa
● Mastercard
For more queries email us at : support@revellafashiondesigners.com
Q17.I want to know about the EMI payment option?
We offer Zest Money for EMI options. You can find this in checkout under Razorpay option. The credit is provided based on the need and your credit rating which can be taken very easily online during checkout!
For more queries email us at : support@revellafashiondesigners.com
Q18.Do you Ship Internationally?
Yes, we do offer International Shipping.
For more queries email us at : support@revellafashiondesigners.com
Q19.What is the Return process for International Customers.
We, unfortunately, do not have any return & exchange policy for international customers.
For more queries email us at : support@revellafashiondesigners.com
Q 20.Do you offer Gift wrapping?
Yes, we do offer Gift wrapping. Please put in your request for Gift wrapping at the time of order placement in the notes section. We will neatly gift wrap the product, remove the MRP tag but include the original Revella tag.
For more queries email us at : support@revellafashiondesigners.com
Q1. Why should I prefer Revella over other fashion stores?
Revella provides the customers with a variety of sarees and blouses in different colours, patterns, textures, designs and embroidery. The weavers and hand-emroiderers are well-travelled and know the sartorial preferences of women. Moreover, the cost of the sarees and blouses are reasonable.
Occasionally, we offer coupons and discounts. Our Products are made to last a lifetime and do not deteriorate if these are dry-cleaned, ironed or washed. The quality of work is par excellence and our products might set you apart from the rest making you the centre of attraction.
Q2. What makes sarees special?
Sarees are considered to be a traditional outfit. These are extremely elegant and adorn the personality of women. One can wear a saree anywhere and make their presence felt. Nowadays, the sarees come in different fabrics and are often reasonably priced. You can always pair the sarees with silver necklaces, earrings, bracelets and high-heeled shoes. However, a saree takes time to drape but it makes everyone set their eyes on you.
Q3. How can I take care of my sarees?
It is easy to take care of the sarees. Be careful not to strike pointed objects or drop liquids on the clothes. Iron them properly and wash them when needed. Moreover, dry-clean them as and when required. After wearing them, fold the sarees along the creases and keep them safely in the wardrobe.
Q4. How do you plan to grow your business?
Revella has collaborated with distinct brands and organizations that spread a word about the collection of clothes. It has several social media accounts and a team of people to address all the queries of the customers. Moreover, the company has weaver stories to share with the buyers that validate the authenticity of the sarees. By bringing new colour combinations, designs and creations, we wish to engage with the customers.